Mella Window & Carpet Cleaning
4.87 based on 246 endorsements
- Mella Window & Carpet Cleaning
- 1418 Chesapeake St, Covington, KY, 41011
- Phone #:
- (859) 360-3377
- Avg Rating:
- 4.87 (based on 246 endorsements)
These are just some of the testimonials we have received. We don't take them for granted or rest on our accomplishments. We don't simply want happy customers, we want you to be thrilled enough to brag on us!
Renee (Fort Thomas, Kentucky)
August 10, 2017 at 05:06 am
Our carpets looked and smelled great after the cleaning. The technicians were professional and courteous. Will definitely use Mella again. I've been recommending Mella since. :)
Cynthia (Loveland, Oh)
July 20, 2017 at 06:02 pm
As a senior citizen and on a fixed income, I would have thought a discount would be presented. Please consider giving a well deserve discount to all seniors.
Cynthia, Thank you for giving our service a 5 star rating. We appreciate it. We have also noted your comment regarding diving senior discounts. Thank you, we will consider it. Sincerely, BJ David Owner / Operator
Lisa (Hebron, KY)
July 20, 2017 at 02:21 pm
I used online scheduling on a weekend evening to have my carpets cleaned Monday morning. I stayed up a little late moving furniture and vacuuming the carpet to have everything ready. First thing Monday morning, I get a call that the online system had messed up and the carpet tech(s) were on vacation. I was annoyed to have to wait until Wednesday. I was also incredibly nervous about the carpet cleaning experience. A year (or two?) ago we used a different company, no frills, no extra services. Our house smelled like wet dog for a week AFTER the service. It was miserable. Since then, we have started fostering cats and our dog has developed potty issues. I was convinced we were in for a stinky week. The techs warned us that those smells could pop up again, depending on how bad the urine damage was. Much to my surprise, the service was fantastic. I opted for the deep clean service plus deodorant. No complaints and will definitely use them again!
What a great review. I appreciate you sharing the frustration about the scheduling but then the surprise of how happy you are with the service. I'm glad the crew was able to help your situation. Fostering pets is such a kind thing to do, but can certainly take a toll on the carpet. Thank you for trusting us to help. Sincerely, BJ David Owner/operator
Julie (LOVELAND, OH)
July 12, 2017 at 07:18 pm
A job well done!!!
Thank you for taking the time to review us, and for giving us a 5 star rating. I will pass on your comment and review rating to the staff. Have a great weekend. Sincerely, BJ David Owner/Operator
Alice (Cincinnati, OH)
July 12, 2017 at 07:10 am
We contracted for two services. We were very disappointed with the carpet cleaning. I perceived the attitude of the operative to not expect too much with steam cleaning, and he was right. We have used other carpet cleaners before who took pride in their work and embraced the idea of trouble shooting. I am sending pictures to Mella to illustrate what I think was a sub standard performance. The window cleaning team was excellent and energetic. Very polite, knowledgeable, and helpful. There was a problem with a broken grid and screen not replaced securely. I will have the window crew back, but not the carpet service.
Alice, Thank you for sharing your compliments AND concerns. I appreciate the opportunity to have addressed them with you. We look forward to our return visit to re-clean and resolve the matter. Thank you for allowing us back into your home to do this. Sincerely, BJ David Owner/Operator
Donna (Cincinnati, Oh)
July 11, 2017 at 07:06 pm
Have been very happy the 2 times I have had my window cleaned. They do a wonderful job. Have also used carpet cleaning service and they were great as well.
Donna, So glad to hear you've used more than one of our services...AND that the crews did a great job. Thanks for giving us a 5 star rating. Sincerely, BJ David
Trina (Covington, KY)
July 08, 2017 at 01:38 pm
The guys were a little early to the house to provide services. They 2 men that came out were very friendly. They said they could not guarantee all the stains in the carpet would come out, but they did. Carpet looks brand new.
Trina, Thanks for the great review. We always try to set a reasonable expectation, especially when it comes to spots/stains in carpet. I'm glad we were able to get them out for you. Hope you're having a great summer. Sincerely, BJ David Owner/Operator
Terri (Cincinnati, OH)
July 06, 2017 at 07:41 pm
The young men who came out were very polite and hard-working. The windows look great!
Glad you liked our online scheduling. I hope you will use it again. And thank you for the compliment on the crew as well. We appreciate your business. Sincerely, BJ David Owner/Operator
Kerstin (Union, KY)
June 29, 2017 at 11:57 am
Friendly & professional
Thank you for the great review. We appreciate every one of them. Hope you had a great 4th of July. Sincerely, BJ David Owner/Operator
Keri Ann (Crescent Springs, KY)
June 27, 2017 at 11:10 am
Great product & service
Keri, Thank you so much for the 5 star rating. Glad you found us by referral. They are one of our business' lifelines. Happy 4th of July next week. Sincerely, BJ David Owner/Operator
Scott (Cincinnati, OH)
June 27, 2017 at 10:57 am
Was very pleased with the services. Staff is very professional and personable.
Scott, Glad you found our staff professional and personable. That's important to us. And thank you for a 5 star review. Happy 4th of July next week. Sincerely, BJ David Owner/Operator
Cathy (Edgewood, KY)
June 27, 2017 at 10:42 am
Very nice young men that did a great job!
Cathy, Thank you for your great review.I will pass your comments on to the crew. Thank you. Happy 4th of July next week! Sincerely, BJ David Owner/Operator
Thomas (Covington, KY)
June 19, 2017 at 02:37 pm
Rob, the cleaning technician was fantastic, very professional and thorough. Carpets looked great!
Well, even though you're a Buckeye fan we were happy to serve you!!! hahaha. Just kidding. Glad we were able to meet your expectations. Referrals and reviews are so important to us. Thank you for taking the time to submit this review. Hope we can provide another one of services to you in the future. Sincerely, BJ David Owner/Operator
Rob (Cincinnati, oh)
June 18, 2017 at 09:05 pm
They did a great and will use them again
Thank you for taking the time to review us Rob. We sincerely appreciate it. Reviews and referrals are so important to our success and ability to learn about our customers' experiences. Have a great day. Sincerely, BJ David Owner/Operator
Audrey (Cincinnati, OH)
June 15, 2017 at 09:04 am
Glad you liked our on-line scheduling tool. We like it too b/c customers can "window shop" (pardon the pun) and figure out exactly what they want and how much it costs. Have a great summer. Thanks, Sincerely, BJ David Owner/Operator
Cindy (Cold Spring, Ky)
June 14, 2017 at 03:49 pm
We are very pleased how great our carpets look! The men did a good job of cleaning our carpets and the stains we had. Very friendly and professional! We will always call Mellow Carpet! Thanks Again,Cindy & Don Walz
Thank you for such a great review. 5 stars means a lot. I hope we can work for you again soon...but not too soon, right?! Sincerely, BJ David Owner/Opeator
Shannan (Covington, KY)
June 14, 2017 at 01:45 pm
We've used Mella's window cleaning services for years at Scooter Media, and it's been a tremendous experience. The quality of the work, the customer service... Five stars across the board.
Always a pleasure Mrs B!! Have a great summer. See you soon I'm sure...at the coffee shop...or BGSC!! Sincerely, BJ David Owner / Operator
Billie (Union, KY)
June 13, 2017 at 09:59 pm
My dog recently was sick and messed up my carpets really bad! I called Mella for help. As always, they were friendly and very supportive! I was amazed that they were able to remove all the spots. Even sanitized and removed any lingering odor. I recommend them highly! Thank you for your great work.
Billie, So glad we could get your pet spots out. Most of us at Mella have pets too and know what it's like. Why don't they every get sick on the kitchen floor or outside?! Hope we can provide another one of our services to you in the future. Sincerely, BJ David Owner/Operator
Cathy (Florence, Ky)
June 09, 2017 at 10:44 am
Great Job! Great workman! Tops in the field of carpet cleaning. Very Courteous and respectful.
Thanks for the great review Cathy! We appreciate the opportunity to have worked for you. Hope we can clean windows for you too! Sincerely, BJ David Owner/Operator
Dave (Burlington, KY)
June 05, 2017 at 11:56 am
Always professional and timely. The team was respectful and friendly conducting the window cleaning with a sense of urgency. Will use again.
Thanks Nowaks! You've been great customers over the years. We appreciate your business. Sincerely, BJ David Owner/Operator